Refund policy

Thank you for shopping with Gracious Trove!

Returns

We do not accept returns for food items due to safety and hygiene reasons, unless the product you received is damaged, defective, or the wrong item.

Damaged, Wrong, or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at gracioustrovefoods@gmail.com.

  • Please include your order number and clear photos of the item and packaging.

  • Do not send any products back without contacting us first.

If your return is accepted, we’ll provide instructions and a return address. Items sent back without prior contact will not be accepted.

Refunds

Once we’ve received and reviewed your request and, if required, the returned item, we will notify you about the approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days from approval, please contact us at gracioustrovefoods@gmail.com.

Non-Returnable/Non-Refundable Items

  • We do not accept returns or provide refunds for:

    • Opened or used food products

    • Sale or discounted items

    • Gift cards

    • Items returned without prior contact

Contact Us

For any questions or to report a damaged/wrong/defective item, please email us at gracioustrovefoods@gmail.com.